Returns, Exchanges, & Warranty
Hey there, valued STAGE family member! We're all about making things simple for you. Whether you need to return a product, swap it for something else, or make use of our super-solid warranty, we've got you covered.
Didn't quite hit the mark with your latest purchase? No problem! Just shoot us an email at firstname.lastname@example.org with your order number and why you'd like to return the item. We'll get back to you within a day. You can return any unused, unopened, and undamaged product within 30 days of purchase for a full refund. You'll just need to cover the return shipping costs.
Note: 2SIDE paddles get free returns within 30 days of purchase covered under the Love Your Paddle Guarantee (see more information below).
Sometimes you might need to exchange a product. Maybe it's not what you expected, or you accidentally ordered the wrong thing. We totally get it. Just let us know via email, and we'll help you get what you really want. Just remember, the return shipping costs are on you.
Our stuff is top-notch, but if something slips through the cracks, we want to make it right. If you think you've got a warranty claim, reach out to our customer service. You'll need to cover the shipping costs for the claim, but we'll send the repaired or replaced item back to you for free!
Here's the skinny on warranty coverage for different product categories:
- STAGE Paddles: One-year warranty against manufacturing defects. The paddle in the iSUP kits is not covered by this warranty. Normal wear and tear or misuse are not included.
- STAGE iSUP: One-year limited warranty from the purchase date. Parts & accessories have a 90-day warranty. Items bought from unauthorized dealers, used/refurbished boards, or private third-party sellers aren't covered.
- STAGE Face, Neck, & Glove Wear: One-year warranty against manufacturing defects. Normal wear and tear or misuse are not included.
- STAGE Goggles: Two-year warranty against manufacturing defects. Normal wear and tear, accidents, lens scratches, improper storage, cleaning, or chemicals are not included.
- STAGE Bags: One-year warranty against manufacturing defects. Normal wear and tear, accidents, or the usual breakdown of materials aren't covered. Airline handling damages are also not covered under this warranty.
Love Your Goggle / Goggle Lens Guarantee
At STAGE, we think you should love your ski goggles. So, if you don't, we offer a no-questions-asked, full refund within 30 days of purchase. We call this our "Love Your Goggle Guarantee." Go ahead, shop with peace of mind, knowing we've always got your back!
Love Your 2SIDE Guarantee
We at STAGE believe that nothing should come between you and your love for paddling. That's why we've crafted our STAGE 2SIDE Paddle with utmost precision and care, just for you!
However, we also know that sometimes, things might not click. Maybe the paddle doesn't feel right, or it just doesn't meet your expectations. No worries! We've got something we call our "Love Your Paddle Guarantee."
Here's how it works:
If you're not 100% in love with your STAGE 2SIDE Paddle within 30 days of purchase, you can return it, even if you've used it! Yes, you read that right. We want you to really get a feel for the paddle, and if it's not a perfect fit, we're here to help. Just make sure it's still fully functional and doesn't show significant wear.
We're all about making things easy, so returning it is a breeze. Just shoot us an email, and we'll guide you through the process. You see, we're not just about selling paddles; we're about ensuring you have the best paddling experience possible.
So go ahead, give the STAGE 2SIDE Paddle a whirl. If you don't totally love it, we've got your back with our "Love Your Paddle Guarantee." Happy paddling!
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