The valve must be in the "Up" position when inflating to hold air, and the valve area must be kept free from dirt and debris to maintain proper function.
The picture above depicts the valve in the "UP" position. Notice the spring is not compressed.

Avoid getting dirt inside the valve, pump, and pump hose!

Treat the pump, and especially the PSI gauge, with care. I understand I can break the gauge or ruin the calibration if I don't treat the pump carefully.

The removable fin must not contact the ground or rocks under the water
to avoid the risk of breaking. New fins are not covered under warranty if it breaks or is lost.

Paddle fittings must be snug to avoid pieces of the paddle
falling off into the water and sinking.

I also understand paddles are light and not super tough. I can't throw the paddle or step on it without fittings breaking.

Lost or Broken Paddles are not covered under your SUP Warranty.

Dragging boards across rocks or rough dirt will cause abrasions on your SUP board. Please carefully carry your board to and from the water.